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Your personal data is protected under Data Protection legislation, and as a consequence you have a number of rights that you can enforce against us as your Data Controller.
cahoot is a division of Santander UK plc, the data controller.
This right refers to having your personal data corrected if it’s inaccurate, or to have any incomplete personal data completed.
To request a right to rectification you can contact us:
By phone
Call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
To maintain a quality service we may maintain or record phone calls for training and security purposes.
Using Online Banking
Log on to your Online Banking and update your details in the ‘My Details & Settings’ tab. Choose ‘Change personal details’ from the left-hand menu and then click ‘Change address‘:
If the change you want to make is not covered under ‘Change personal details’ option, please contact us by logging on to your Online Banking and use our secure messaging service or by calling us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
By post
Please fill in a change of details form and return it to the address below. You’ll also need to include a copy of your proof of ID with a signature such as a valid passport or full UK driving licence.
Cahoot, Sunderland,
SR43 4EZ
If the change of details form doesn’t cover the information you want to be corrected, please call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
In certain circumstances you can object to the processing of your personal information.
To object to the processing of your personal information for marketing or market research, please refer to the ‘Changing your marketing preferences’ section.
If you object to the processing of your personal data for any other reason, it may mean we can’t provide certain products and services to you.
To request a right to object to processing you can contact us:
By phone
Call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
Using Online Banking
Log on to your Online Banking and use our secure messaging service, providing as much detail as possible about your request along with your name, address, account number, telephone number and a convenient time for us to call you if we need to discuss anything.
By post
Write to us:
Cahoot, Sunderland,
SR43 4EZ
To maintain a quality service we may maintain or record phone calls for training and security purposes.
You can ask us to restrict processing your data, for example where:
If the right applies, this means with the exception of storage, your personal data can only be processed by us with your consent or for certain things such as legal claims or to exercise legal rights.
If you request that we restrict the processing of your personal data it may mean we can’t provide certain products and services to you.
To request a right to restrict processing you can contact us:
By phone
Call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
Using Online Banking
Log on to your Online Banking and use our secure messaging service, providing as much detail as possible about your request along with your name, address, account number, telephone number and a convenient time for us to call you if we need to discuss anything.
By post
Write to us:
Cahoot, Sunderland,
SR43 4EZ
To maintain a quality service we may maintain or record phone calls for training and security purposes.
In the circumstances below you can ask us to delete your personal data. Where the right doesn’t apply we’ll let you know why we can’t action your request.
This right may be applied where:
To request a right to erasure you can contact us:
By phone
Call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
Using Online Banking
Log on to your Online Banking and use our secure messaging service, providing as much detail as possible about your request along with your name, address, account number, telephone number and a convenient time for us to call you if we need to discuss anything.
Online
You can ask us to delete your personal data using the Santander Online form
By post
Write to us:
Cahoot, Sunderland,
SR43 4EZ
To maintain a quality service we may maintain or record phone calls for training and security purposes.
You can ask us to provide you with a copy of certain personal data in a structured, commonly used, machine-readable format. This right only applies to personal data that you’ve previously provided to us, we process electronically and we’re processing based on your consent or to perform a contract with you. Your account must also be open in order to exercise this right.
If you request a right to portability on your joint account, you’ll only receive your own personal and transactional data and only if you have transactional access on the account. Other joint account customers on the same account will need to make a separate request.
To request a right to portability you can contact us:
By phone
Call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
Using Online Banking
Log on to your Online Banking and use our secure messaging service, providing as much detail as possible about your request along with your name, address, account number, telephone number and a convenient time for us to call you if we need to discuss anything.
Online
You can ask us for a data portability request using the Santander Online form
By post
Write to us:Cahoot, Sunderland,
SR43 4EZ
To maintain a quality service we may maintain or record phone calls for training and security purposes.
If you’d prefer not to receive up-to-date information on our products and services, or to be included in market research, you can indicate this by updating your marketing preferences at any time.
To opt-out of marketing and market research you can contact us:
By phone
Call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
Using Online Banking
Log on to your Online Banking and use our secure messaging service, providing as much detail as possible about your request along with your name, address, account number, telephone number and a convenient time for us to call you if we need to discuss anything.
By post
Write to us:
Cahoot, Sunderland,
SR43 4EZ
To maintain a quality service we may maintain or record phone calls for training and security purposes.
If you receive marketing emails or SMS and don’t want to in future, please use the unsubscribe link within the email and we’ll remove you from all future campaigns.
If you open an account with us, your information will be kept after your account is closed. Your information may be shared across the Santander Group or associated companies, service providers or agents for administration purposes to:
We always strive to provide you with the best products and services. Unfortunately things can sometimes go wrong, but telling us about errors or oversights will give us the chance to fix things for you and make long-term improvements to our services.
The easiest and quickest way to get in touch about a complaint is by talking to our dedicated Complaints Team.
To talk to our dedicated Complaints Team you can contact us:
By phone
Call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
To maintain a quality service we may maintain or record phone calls for training and security purposes.
Using Online Banking
Log on to your Online Banking and use our secure messaging service, providing as much detail as possible about what’s gone wrong, along with your name, address, account number, telephone number and a convenient time for us to discuss your complaint.
By post
Write to us at the address below, providing as much detail as possible about what’s gone wrong, along with your name, address, account number, phone number and a convenient time for us to call you to discuss your complaint.
Complaints
Cahoot, Sunderland,
SR43 4EZ
Our Complaints Leaflet is available upon request and contains further information on our complaints process, including the handling timescales. This information is also available on our website at cahoot.com.
You may also be able to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service acts as an independent and impartial organisation which helps settle disputes between consumers and financial services businesses. You can find out more information at financial-ombudsman.org.uk.
You have the right to find out what information, if any, is held about you. This is known as a data subject access request.
A data subject access request is not designed to deal with general queries that you may have about your account. We therefore aim to provide you with the information you require without you having to make a formal request. If you would like to find out specific information about your account, you can contact us by phone.
To make a formal data subject access request you can contact us:
By post
Write to us at the address below, providing:
If your request doesn’t relate to an account, please let us know the nature of your relationship with Santander and any other relevant information.
Subject Access Requests
Cahoot, Sunderland,
SR43 4EZ
By phone
Call us on 0330 678 2811 or you can call us on 0800 9 173 489 (freephone). If you’re calling from abroad, please contact us on +441908 937222
To maintain a quality service we may maintain or record phone calls for training and security purposes.
Using Online Banking
Log on to your Online Banking and use our secure messaging service, providing as much detail as possible about what’s gone wrong, along with your name, address, account number, telephone number and a convenient time for us to discuss your subject access request.
Online
cahoot is a division of Santander UK plc, the data controller. You can ask to see what information we keep about you using our online form
