Getting cash
All Santander cash machines work with contactless cards. To draw cash, you just tap your card and enter your personal identification number (PIN). They also have voice guidance to help you if your vision is impaired. Just plug in your headphones and Santander will talk you through your transaction. Santander will also give you the choice to turn the screen off.
Accessing information
We can write to you in Braille, in large print and on coloured paper.
Account alerts
We'll send you free alerts when:
- you make a payment that may take your account into an unarranged overdraft
- you make a payment that may take your account into an arranged overdraft
- we intend to refuse a future payment due to a lack of funds
- we refuse a payment due to lack of funds.
We’ll send these alerts before your account's charged so you have time to pay in money to avoid or reduce these charges. We’ll send these alerts by text, push notification, and/or email, so it’s important you tell us if your mobile number or email address changes.
You'll be automatically registered for these alerts. You can manage your alerts settings at any time by using Online Banking. For more information, visit our account alerts page.
Need more help? Please contact us
Letting someone else help you use your account
We can support you to set up a Power of Attorney or deputy on your account. This would allow someone you trust to manage your finances on your behalf. Visit our Power of Attorney page for more information.
