Help and support

Find help for every aspect of banking with us, from changing your address to paying your credit card bill.

You can get in touch by sending us a secure message from Online Banking, or by calling our freephone number.

All you need to know about using our website and Online Bank if you have a visual, hearing or speech impairment.

We can help you arrange for someone you trust to manage your money on your behalf, now or in the future.

Dealing with financial matters after a death can be hard. The information in this section aims to help you at this difficult time.

We’re here to help if you’re worried that you might be getting into financial difficulties or have any concerns about debt.

Using an overdraft should be a short-term borrowing method. Our calculator can show you how much it could cost you.

Persistent debt is where you pay more credit card interest, fees and charges than you do towards the amount you’ve borrowed.

No matter what unexpected situations life throws your way, our specialist teams are here to support you.

Read about changes to our products, regulatory changes that impact you and important market updates.

How we check your identify you when you apply for a product with us and what to do if we can't verify you.

The Financial Conduct Authority requires us to publish certain information about our personal current account.

Strong Customer Authentication (SCA) provides extra layers of security when you buy things online or make online payments.

To help protect yourself from scams and fraud, before making any cryptocurrency payments, visit our cryptocurrency page.

The Foreign Account Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS) help fight worldwide tax evasion.

Your personal data is protected under Data Protection legislation. Read about your personal data rights.

Use our document upload hub to send your documents quickly and easily from your phone, tablet or computer.

Allows account holders to share financial information with, and make payments to, banks and other authorised organisations.