Help and support
Frequently asked questions
Your questions answered. We have help on every aspect of banking with us, from changing your address to paying your credit card bill.
Contact us
You can get in touch by sending us a secure message or by phoning our freephone number.
How we identify you
How we electronically identify you when you apply for a product with us
Account changes
Learn more about changes to your account
Your personal data rights explained
Learn more about your personal data rights
Money worries
We’re here to help if you’re worried that you may be getting into financial difficulties or have any concerns about debt.
Accessibility
All you need to know about using our website and online bank if you have a visual, hearing or speech impairment.
What to do when someone dies
Dealing with financial matters after a death can be hard. The information in this section is designed to help you at what we know is a difficult time.
Power of Attorney
Arrange for someone you trust to manage your finances on your behalf through a Power of Attorney.
Third Party Providers: Open Banking
Open Banking is the name used by the financial industry to talk about services which let current account holders share their financial information with, and make payments to, banks and other authorised organisations.
Service quality information
The Financial Conduct Authority requires us to publish the following information about our personal current accounts.
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Overdraft cost calculator
See how much using an overdraft could cost you
Cryptocurrency
To help protect yourself from scams and fraud, before making any cryptocurrency payments, visit our cryptocurrency page.
Strong Customer Authentication
Strong Customer Authentication (SCA) provides extra layers of security when you buy things online or make payments online, such as when using Online Banking.
Persistent debt
If you’ve received an email or letter from us saying your credit card is in persistent debt and you would like to find out more information please visit our persistent debt page.
Requests for information
To make sure the information we have for you is up to date, we may contact you from time to time after your account has been opened. To find out more and to understand why we do this, take a look at our handy guide