Help and support

Your questions answered. We have help on every aspect of banking with us, from changing your address to paying your credit card bill.

You can get in touch by sending us a secure message or by phoning our freephone number.

All you need to know about using our website and online bank if you have a visual, hearing or speech impairment.

Arrange for someone you trust to manage your finances on your behalf through a Power of Attorney.

Dealing with financial matters after a death can be hard. The information in this section is designed to help you at what we know is a difficult time.

We’re here to help if you’re worried that you may be getting into financial difficulties or have any concerns about debt.

See how much using an overdraft could cost you.

If you’ve received an email or letter from us saying your credit card is in persistent debt, please visit our persistent debt page.

Information on how we can support you in different situations.

Read about our products, changes to regulation and market updates.

How we electronically identify you when you apply for a product with us.

The Financial Conduct Authority requires us to publish the information about our personal current accounts.

Strong Customer Authentication (SCA) provides extra layers of security when you buy things online or make payments online, such as when using Online Banking.

To help protect yourself from scams and fraud, before making any cryptocurrency payments, visit our cryptocurrency page.

Open Banking allows current account holders to share financial information with, and make payments to, banks and other authorised organisations.

Learn more about your personal data rights.

Send documents to us using our quick and simple upload hub.

The Foreign Account Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS) were introduced to help fight worldwide tax evasion.