Before you give consent for any third party provider (TPP) to access your accounts, it’s important that you understand the services they’re providing and how they’ll use your information, including if they’ll be sharing it with anyone. You should also take reasonable steps to ensure that the company is legitimate. Please see our ‘Be safe’ section below for more details.
When a third party provider prompts you to choose the bank you hold your account(s) with, you will need to select ‘Santander’, as cahoot will not be displayed as a separate bank.
To obtain your consent to access your accounts or for payment initiation services, TPPs can:
Redirect you to Santander, where we’ll take you through a detailed online authorisation process using your cahoot Online Banking credentials. A One Time Passcode (OTP) will be required to complete the consent process. This will be sent to the OTP mobile number registered with us. Remember you should never share an OTP with anyone, not even a cahoot or Santander employee. Learn more about OTPs
You can withdraw and manage your account information, confirmation of funds and sweeping consents at any time with your Third-party providers or with us in Online Banking. Simply log on, choose ‘Account Services’, then click on ‘Open Banking connections’ from the menu.
You can also call us on 0330 678 2811
For payment initiation services, how you give your consent depends on the kind of payment you're making:
Single immediate payments including credit card balance transfers: you’ll have to give your consent every time a TPP initiates a payment on your behalf. These payments will normally come out of your account straight away, although they can take longer. Once you’ve authorised a payment, we won’t be able to stop it. The payments initiated by these companies are Faster Payments, which are taken directly from your account using your account details and not your card. Any cashback benefits associated with your cards, including Retailer Offers, won’t apply.
Variable Recurring Payments (Sweeping): Your Third-party providers may offer you the ability to make regular transfers between your own accounts (sweeping your money). You only need to give us your consent during the initial setup, your Third-party providers will then make payments between your accounts as agreed with them (you can set amount, frequency and limits, for example).
Standing orders: you’ll need to give consent during the set up of the standing order. Once the consent is given, your scheduled payment will work as normal.
Future-dated payments: you’ll need to give your consent during the set up of the future dated payment. Once the consent is given, your scheduled payment(s) will work as normal.
International payments: you’ll need to give your consent every time a TPP initiates a payment on your behalf. If it’s an immediate payment it will normally come out of your account straight away and you’ll be able to see the rate used in Online Banking or on your statements.