Accessibility

We're committed to making our website so everyone can easily access and use it. Please read our hints and tips below to help you get the best out of cahoot.

To help us improve our service we may record or monitor phone calls.

As we strive towards making our site simple to use for all, we'd welcome any feedback on how to improve things more.

Relay UK is a free service.

It helps people with hearing and speech difficulties communicate over the phone using the national relay service. It works by typing what you’d like to say to us, then a Relay UK assistant can read what you want to say and speak with us on your behalf.

You can use Relay UK:

with a textphone, or
by downloading the app to your smartphone, tablet or computer.

You can also find out how to make and answer calls with Relay UK.

You can use your browser to change or increase your font size.

On a Windows machine hold down ‘CTRL’ and press the + or - key.

On a MacBook machine, it’s ‘Command’ and press the + or - key’.

Most browsers have settings that let you change font sizes. If you need more help to change your font size, you can use these guides.

Chrome browser guide

Firefox browser guide

Safari browser guide

Edge browser guide

Some of our information is in PDFs.

Most internet browsers support viewing PDFs, and you might have to enable this in your settings.

You can also download the free Adobe Acrobat Reader software.