Document upload hub
Send documents to us using our quick and simple upload hub.
Here's how to use the doc upload hub
To log into the doc upload hub, you’ll need the reference number that we sent you in an email.
Once you’re logged into the hub, you’ll see what documents we need from you:
- First, click the ‘log on to hub’ button, you’ll find this below.
- Next, add your reference number and a few other details.
- You’ll see a list of what documents we need from you.
- Upload your documents from your phone, tablet or computer. You’ll need to scan or take a picture of each document we need.
- To make sure you're uploading the right documents, view our customer identification document to see what ID we accept, you can also take a look at the 'Document lists' at the bottom of this page.
To get it right the first time and to avoid any delays, take a look at our short video on how to upload your documents the right way.
Providing the right document in the right way
We'll need to be able to clearly see all the details on your uploaded documents. When taking a photo or scan of your document, make sure that:
- the image is clear, legible, and that no details are blurred or covered
- all 4 edges of your document are visible within the image
If you’re taking a photo, place the document on a dark surface, use plenty of natural lighting, and take the photo directly above.
If you’re acting as an executor or Power of Attorney, go to the hub and make sure you use your details.
If you can’t upload your documents, you can post copies of them to us at cahoot, Sunderland, SR43 4EZ. Please don’t send original documents in the post.