frequently asked questions

Your questions answered. We have help on every aspect of banking with us, from changing your address to paying your credit card bill.

Find out more

contact us

You can get in touch by sending us a secure message or by phoning our freephone number.

Find out more

money worries

We’re here to help if you’re worried that you may be getting into financial difficulties or have any concerns about debt.

Find out more

accessibility

All you need to know about using our website and online bank if you have a visual, hearing or speech impairment.

Find out more

what to do when someone dies

Dealing with financial matters after a death can be hard. The information in this section is designed to help you at what we know is a difficult time.

Find out more

help centre

You can find answers to many questions by launching our help centre.

Find out more