Help and support

Your questions answered. We have help on every aspect of banking with us, from changing your address to paying your credit card bill.

You can get in touch by sending us a secure message or by phoning our freephone number.

Learn more about changes to your account

Learn more about your personal data rights

We’re here to help if you’re worried that you may be getting into financial difficulties or have any concerns about debt.

All you need to know about using our website and online bank if you have a visual, hearing or speech impairment.

Dealing with financial matters after a death can be hard. The information in this section is designed to help you at what we know is a difficult time.

Arrange for someone you trust to manage your finances on your behalf through a Power of Attorney.

Open Banking is the name used by the financial industry to talk about services which let current account holders share their financial information with, and make payments to, banks and other authorised organisations.

The Financial Conduct Authority requires us to publish the following information about our personal current accounts.

Flybe - important information for customers

See how much using an overdraft could cost you

To help protect yourself from scams and fraud, before making any cryptocurrency payments, visit our cryptocurrency page.

Strong Customer Authentication (SCA) provides extra layers of security when you buy things online or make payments online, such as when using Online Banking.