fixed rate loan - about our insurance services

Keyfacts
cahoot		 Abbey,
2 Triton Square,
Regent's Place,
London,
NW1 3AN.

  1. The Financial Services Authority (FSA)

    2. The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

  1. Whose products do we offer?

      2. unchecked checkbox image We offer products from a range of insurers.
      unchecked checkbox image We only offer products from a limited number of insurers.
      checked checkbox image We can only offer products from a single insurer.

  1. Which services will we provide you with?

      2. unchecked checkbox image We will advise and make a recommendation for you after we have assessed your needs.
      checked checkbox image You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

  1. What will you have to pay for our services?

      2. unchecked checkbox image   A fee
      checked checkbox image   No fee

    You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

  2. Who regulates us?

    3. Abbey National plc, Abbey National House, 2 Triton Square, Regent's Place, London NW1 3AN, is authorised and regulated by the Financial Services Authority. Our FSA register number is 106054.

    cahoot provides savings and banking products to customers. cahoot is a division of Abbey National plc.

    You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

  3. What to do if you have a complaint

    4. If you wish to register a complaint, please contact us:
      …in writing   Write to:
         cahoot, Customer Relations, Friars House, Warwick Road, Coventry, CV1 2TE.
      …by phone   Telephone 0870 6000 655.

    If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

  4. Are we covered by the Financial Services Compensation Scheme
    (FSCS)?

    5. We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

    Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit.

    Further information about compensation scheme arrangements is available from FSCS.

a division of Abbey National plc