credit card - purchase protection policy summary

Keyfacts

This is a summary of the policy and does not contain the full terms and conditions of the cover, which can be found in the policy document. It is important that you read the policy document carefully when you receive it.

Name of the insurers

The insurers of this policy are CGU Underwriting Limited, trading as Norwich Union.

Type of insurance and cover

The cahoot purchase protection insurance provides free automatic cover against loss, theft or accidental damage for items purchased using your cahoot card for a maximum period of up to 90 days from the purchase date.

Significant features and benefits

This cover only operates for item(s):

not covered either in part or in full under any other policy of insurance. If items are only partially covered or if valid claims made under any other policy are subject to an excess, we will pay the difference or the excess under this cover.
costing a total of £50 or more purchased in the same transaction.

We will pay up to the purchase price of the item(s) shown on your card statement or the store receipt subject to a maximum of £3,500.
Where your card has been used as partial payment, we will pay up to the amount charged to the card account as shown on your card statement.
Items belonging to a set or pair will be covered up to the purchase price of the set or pair, provided that the item(s) cannot be used separately and cannot be replaced individually.
At our option we will pay either:

the cost of repair; or
the cost of replacement; or
credit your card account based on the cost of repair or replacement

This cover only operates if you are resident in the UK or Isle of Man.

Significant and unusual exclusions or limitations

Your policy excludes some situations. These generally involve anything you already know about of that is caused by illegal or deliberate acts on your part. Please refer to the "What we will not pay you" parts in Section 5 cover of your policy document for full details but the most significant are outlined below.
The policy excludes:

loss/damage/theft that occurs more than 90 days from the purchase date
theft from any unattended vehicle unless the item(s) were hidden from view:

in a fully enclosed boot
under a factory-fitted cover/parcel shelf
or in a glove box and all windows and the sunroof were securely closed and the doors and boot locked

theft, malicious damage or loss unless it is reported to the police.
flood and earthquake
loss of any item(s), which is not reasonably explained by you
jewellery and watches (unless carried by you)
money as defined in the policy (e.g. cash, travellers cheques, travel tickets, gift vouchers)
motor vehicles, wheelchairs, caravans, trailers, air, hover or watercraft
animals, plants, perishable or second hand goods, business purchases, pets,
electrical or mechanical breakdown of any item.
physical abuse of any item(s) by you or a person living in your home.
items delivered by mail or courier until received by you.

You must take all reasonable precautions to prevent any loss, theft or damage to any item(s).

Duration of Policy

The policy will remain in force as long you have a qualifying cahoot credit card account or current account.

Right of Cancellation

This policy has been provided free with your cahoot credit card account or current account and will be cancelled when the card account or current account is cancelled. Alternatively, you have the right to cancel your policy from the date of commencement if you decide within 14 days after you take out your credit or debit card that you no longer want the cover. A full explanation of your cancellation rights can be found in the full policy wording, in the current account and credit card sections on the cahoot homepage.

How to Claim

For a claim form, simply contact cahoot via "account manager" through the secure website, or telephone 0870 607 0829.

Complaints

We hope that you will be very happy with the service we provide. However, if for any reason you are unhappy with this, we would like to hear from you. In the first instance, please send your complaint via our secure website, or call us on 0870 6000 655, or write to us at Customer Relations, cahoot, Friars House, Manor House Drive, Coventry CV1 2TE.
We are covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may then be entitled to refer it to this independent body.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim.

CGU Underwriting Limited is registered in England and Wales,
Registered number: 94405,
Registered office: St Helens, 1 Undershaft, London EC3P 3DQ,
A member of the Aviva group. Authorised and regulated by the Financial Services Authority.